IS SSEEN SAFE FOR ALL SKIN TYPES?
Yes, SSEEN is dermatologically tested and approved for all skin types, including (and especially) sensitive skin. We specially select ingredients and formulate products that minimise irritation. You can read more about our formulation philosophy here.
HOW DOES SSEEN DEFINE SENSITIVE SKIN?
Clinically, sensitive skin is a condition where the skin is hyper-reactive to various factors, such as environmental conditions, skincare products, and stress, resulting in symptoms like redness, itching, burning, and dryness. More broadly, many people suffer general skin sensitivity, where skin often reacts to harsh ingredients or other skin irritants.
Skin sensitivity is widely and increasingly common. In fact, 7 out of 10 people surveyed self-identify as having sensitive skin (Aveeno, 2022). This is likely to increase as environmental pollution and UV impacts continue to increase under our changing climate.
Given the number and complexity of ingredients in skincare products, and the variations in formulation and concentration, it can be challenging to identify and understand exactly which ingredients your skin does not vibe with. That's why SSEEN takes a careful, focused approach to selecting ingredients that are designed to minimise irritation, while also soothing, protecting and strengthening your skin.
CAN I USE SSEEN IF I DONT HAVE SENSITIVE SKIN?
Of course! SSEEN is for everyone. Our formulations are designed to be effective for all skin types. SSEEN's focus on gentle formulations that can be tolerated by all skin types aims to ensure you don't have to sacrifice impact for irritation.
WHAT DOES DERMATOLOGICALLY-TESTED MEAN?
All of our formulas undergo rigorous human repeat insult patch testing (HRIPT) and review by licenced dermatologists to ensure they are safe for use and unlikely to cause irritation. HRIPT involves testing a small amount of product on the skin of 40 volunteers, once per day, every day for 4 weeks. Any reactions to the product are observed and noted. A dermatologist signs off the HRIPT results of all SSEEN products before they go to customers.
WHAT DOES BIOCOMPATIBLE MEAN?
Biocompatible ingredients are structurally or functionally the same as the components already found in your skin. You can read more about our formulation philosophy here.
IS SSEEN VEGAN & CRUELTY FREE?
Yes - all SSEEN products are vegan and cruelty-free.
IS SSEEN SUSTAINABLE?
Yes - all SSEEN products are sustainably sourced and packaged.
WHERE IS SSEEN SOLD?
SSEEN is currently available online only in Australia.
If you want to see SSEEN in other markets, please contact us to let us know where you would like SSEEN to be sold!
WHERE IS SSEEN MANUFACTURED?
SSEEN is manufactured in the United States.
CAN I GET A REFUND AND/OR EXCHANGE?
We're sorry to hear SSEEN hasn't met your expectations. Despite our focus on minimising irritation, all sensitive skin is different. We understand there is a small chance some people may experience a negative reaction to SSEEN. If this is the case, SSEEN will gladly offer a full refund.
If your skin has had a negative reaction to SSEEN, or you have another kind of problem, we would love to hear from you at info@sseenskin.com.
WHAT DOES 'SSEEN' MEAN?
The name SSEEN is based on the sense of skin that looks and feels so naturally beautiful, you want it to be seen. The extra 'S' in SSEEN refers to the sensitive skin that is at core of SSEEN's purpose and vision - to create powerful results from a gentle touch, suitable for even the most sensitive of skin.
WHY WAS SSEEN CREATED?
SSEEN was born from the frustration felt by many woman - our founder Julie included - who struggled to find powerful skincare products that achieved their desired results without irritating sensitive skin. SSEEN was developed to create skincare that could deliver powerful results from a gentle touch. SSEEN lives its ethos by selecting high potency and high quality biocompatible ingredients that are dermatologically tested and approved to guarantee tolerance for sensitive skin.
WHO IS THE SSEEN TEAM?
SSEEN was started by Julie McDonnell, an Australian skincare devotee. Julie lives in Paris and previously worked in sustainability and in management consulting for the consumer and retail industries.